We offer two ‘turn-around time’ options for the production time of your order of 3-4 working days or 7-10 working days, plus one day delivery time. This is volume dependant, very high volumes may take longer to turnaround.
Working days are Monday to Friday excluding UK Bank Holidays and unless there are exceptional circumstances, products will be dispatched for delivery in accordance with the turn-around option you choose when placing an order. We always endeavour to meet turn-around times but they cannot be guaranteed.
We use DPD couriers to deliver all goods and they are sent on a next day service, excluding Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight, Paisley and Aberdeen which will be delivered on a two day service.
We rely on you to provide accurate delivery address details. If the courier is not able to deliver due to incorrect delivery address details they will retunr the products back to us. We reserve the right to make an additional charge to re-deliver products to the correct delivery address.
DPD will ask for a signature upon delivery. If anyone other than the named recipient signs for the product at the correct delivery address, but the product is not subsequently delivered on to the named recipient, we will not be held liable as the product has been delivered to the correct address.
If you do not receive your order within the chosen turn-around time plus delivery time as explained above, you must contact us immediately so we can investigate and take the appropriate action. We cannot offer a reprint of an order until 15 days from the date of dispatch. This allows DPD time to investigate and locate any missing order.